What is Pupvoya?
Pupvoya is a pet essentials brand focused on making daily pet care easier, cleaner, and more convenient for dog and cat owners.

What products do you sell?
We offer pet care essentials including dog paw cleaners, grooming tools, walking accessories, and daily pet hygiene products.

How long does shipping take?
Processing time: 2–3 business days
Shipping time: 10–12 business days

Do you provide tracking?
Yes. All orders include tracking information sent via email once shipped.

Where can I track my order?
You can track your order using our tracking page or 17TRACK.

Can I return my order?
Yes. We accept returns within 30 days after delivery.

What condition must items be in?
Items must be unused, in original packaging, and with proof of purchase.

How long do refunds take?
Refunds are processed within 7 business days after approval.

Are your products safe for pets?
Yes. All Pupvoya products are made with pet-safe, non-toxic materials designed for daily use.

Are products suitable for dogs and cats?
Most products are designed for both dogs and cats unless stated otherwise.

What payment methods do you accept?
We accept secure payments via credit card, PayPal, and other major payment methods.

Can I cancel my order?
Orders can be canceled before shipment. Once shipped, cancellation is not possible.