Shipping Policy
Learn how Pupvoya processes, ships, and tracks your order. We are here to help you follow your package from dispatch to delivery.
Once your Pupvoya order has been shipped, you will receive a confirmation email with your tracking number and order details. You can use the tracking link in your email to check the latest delivery status.
1. Order Tracking
Want to check your order status?
Once your order has been shipped, you will receive a confirmation email with your tracking number and order details.
You can track your shipment anytime using the tracking link provided in your email.
2. Shipping Timeline
Your order delivery time is calculated as:
Please note that business days do not usually include weekends or public holidays.
3. Shipping Updates
Once your order has been dispatched, you will receive an email with tracking information.
Please note that delivery times may vary depending on:
- Weather conditions
- Flight delays or logistics disruptions
- Customs or local delivery processing
- Local postal service conditions
For the most accurate tracking updates, please use the tracking link in your shipping confirmation email or check your tracking number through 17TRACK.
Track with 17TRACK4. Delivery Responsibility
We are not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
This may include:
- Wrong shipping address
- Incorrect phone number
- Incorrect recipient name
- Missing apartment, unit, or postal code information
We cannot offer refunds for orders that cannot be delivered due to incorrect customer information.
5. Local Pickup Notice
In some cases, depending on local postal services, you may need to collect your package from your nearest post office or collection point.
Please follow local delivery instructions once your package arrives in your country.
6. Customer Support
If you have any questions about your order, shipping status, tracking number, or delivery updates, feel free to contact us.
We are always happy to help.
Shipping & Tracking FAQ
How long does Pupvoya shipping take?
Order processing usually takes 2–3 business days, and shipping usually takes 10–12 business days. The total estimated delivery time is usually 12–15 business days.
How can I track my Pupvoya order?
Once your order has shipped, you will receive a confirmation email with your tracking number and order details. You can use the tracking link in your email to check the latest delivery status.
Why is my tracking information not updating?
Tracking updates may take time to appear, especially during logistics transfers, weather delays, customs processing, or local postal handling. Please check again later or contact us for help.
What should I do if I entered the wrong shipping address?
Please contact us immediately at pupvoya@info.com before your order is shipped. Once the package has been shipped, we may not be able to change the delivery address.
Can I get a refund if my order cannot be delivered because of incorrect information?
We cannot offer refunds for orders that cannot be delivered due to incorrect or incomplete customer information, such as a wrong address, phone number, or recipient name.
Who should I contact about shipping questions?
For shipping or tracking questions, please contact Pupvoya customer support at pupvoya@info.com.
