Return Policy

1. Order Cancellation

You may cancel your order before it has been shipped or produced.

If the cancellation is approved, you will receive a full refund.

2. Returns — 30-Day Return Policy

We offer a 30-day return window from the date you receive your order.

To be eligible for a return:

• Items must be unused, unworn, and in original condition.
• Items must be returned in original packaging.
• Proof of purchase or order confirmation is required.

Please note:

• Do not return items directly to the manufacturer.
• Customers will not be charged restocking fees.
• Shipping fees may apply once, including return shipping if applicable.

3. Return Process

Once we receive your return request, our support team will review your case and provide return instructions by email.

1. Contact us at pupvoya@info.com with your order number and product photos.
2. We will review your return request.
3. You will receive return instructions by email if your request is approved for return review.
4. After we receive and inspect the returned item, we will confirm approval or rejection of the refund.

Please do not send any items back before contacting us first.

4. Refunds

If your return is approved after inspection, your refund will be processed within 7 business days.

Refunds will be issued to your original payment method. You will receive an email confirmation once your refund has been completed.

5. Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

1. First, check your bank account again.
2. Then contact your credit card provider, as processing may take additional time.
3. Next, contact your bank for possible processing delays.

If you still have not received your refund after completing these steps, please contact us at pupvoya@info.com.

6. Return Address

To obtain the correct return address, please contact our customer service team before sending anything back.

Returns sent without contacting us first may not be accepted or processed correctly.