Privacy Policy

1. Introduction

At Pupvoya (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you place an order, contact customer support, or interact with our website.

• Name, email address, and phone number
• Billing and shipping address
• Payment information, processed securely by third-party payment providers
• Order and account details
• Customer support communications

2.2 Device & Usage Information

When you browse our website, we may automatically collect certain device and usage information to help improve website performance and user experience.

• Device type and browser information
• IP address and approximate location
• Pages visited and browsing behavior
• Cookies and tracking data

3. How We Use Your Information

We use your personal information to operate our store, process orders, improve our services, and provide a better shopping experience.

• Process and fulfill orders
• Provide customer support
• Improve our website and services
• Prevent fraud and ensure secure transactions
• Send order updates and service-related emails
• Send marketing communications only with your consent

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve site functionality, understand user behavior, and support website performance.

• Improve site functionality
• Analyze traffic and user behavior
• Personalize the shopping experience
• Support marketing and advertising performance

5. Data Sharing

We do not sell your personal data.

We may share your data only with trusted partners when necessary to operate our business and provide our services.

• Payment processors
• Shipping and logistics partners
• IT and analytics providers
• Legal authorities when required by law

All partners are required to handle your data securely.

6. Data Security

We use appropriate technical and organizational measures to protect your personal information.

• Unauthorized access
• Loss or misuse
• Data breaches

7. Your Rights

Depending on your location, including the EU/EEA, you may have certain rights regarding your personal data.

• Access your personal data
• Correct or update your information
• Request deletion of your data
• Restrict or object to data processing
• Withdraw consent for marketing emails

8. Data Retention

We retain your personal data only as long as necessary for business, legal, and operational purposes.

• Fulfill orders
• Meet legal obligations
• Resolve disputes
• Enforce agreements

9. Children’s Privacy

Our website is not intended for children under 16.

We do not knowingly collect data from minors. If such data is discovered, it will be deleted immediately.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices, and we recommend reviewing their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised date. Continued use of our website means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: