Shipping Policy

1. Order Tracking

Want to check your order status?

Once your order has been shipped, you will receive a confirmation email with your tracking number and order details.

You can track your shipment anytime using the tracking link provided in your email.

If you have any questions, please contact us at:
📩 pupvoya@info.com

2. Shipping Timeline

Your order delivery time is calculated as:

Processing Time + Shipping Time

• Processing Time: 2–3 business days
• Shipping Time: 10–12 business days

Total estimated delivery time: 12–15 business days

3. Shipping Updates

Once your order has been dispatched, you will receive an email with tracking information.

Please note that delivery times may vary depending on:

• Weather conditions
• Flight delays or logistics disruptions
• Local postal service conditions

For the most accurate tracking updates, please use:
🔗 https://www.17track.net/en

4. Delivery Responsibility

We are not responsible for delays or failed deliveries caused by incorrect or incomplete customer information, including:

• Wrong shipping address
• Incorrect phone number
• Incorrect recipient name

If you notice any mistakes in your order details, please contact us immediately before shipment at:
📩 pupvoya@info.com

We cannot offer refunds for orders that cannot be delivered due to incorrect customer information.

5. Local Pickup Notice

In some cases, depending on local postal services, you may need to collect your package from your nearest post office or collection point.

Please follow local delivery instructions once your package arrives in your country.

6. Customer Support

If you have any questions about your order or shipping status, feel free to contact us:

📩 pupvoya@info.com

We are always happy to help.